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Return Policy - Rudix Jewellery
- Custom-made jewelry
- Personalized jewelry
- Engraved jewelry
- Earrings and Pierced Jewelry (for hygiene reasons)
- One-of-a-Kind or Limited Edition Pieces
- Special Orders (unless there is a manufacturing defect)
- Clearance or Final Sale Items
- Vintage or Antique Jewelry (sold "as is")
- Gift Cards (non-refundable)
- Contact our Customer Service team at info@rudixjewellery.com to request a Return Authorization (RA) number.
- Package your item securely, including all original packaging and paperwork.
- Include a copy of the packing slip or your order confirmation email with your RA number clearly marked on it.
- Ship your return to the address provided with your RA number. You are responsible for return shipping costs. Additionally, please note that for international orders, you may be responsible for any applicable taxes and duties incurred in the return process.
Return Policy
At Rudix Jewellery, we want you to be completely satisfied with your purchase. If you have any concerns about your order, please read our Return Policy below:
Returns and Exchanges
We accept returns and exchanges within 30 days of your purchase. To be eligible for a return or exchange, your item must be in its original condition, unworn, and with all original tags and packaging.
Exceptions
Please note that we do not accept returns or exchanges for the following items:
How to Initiate a Return or Exchange
If your purchase meets the return criteria, please follow these steps:
Refunds and Processing Time
Once we receive your return and inspect the item, we will process your refund or exchange. Refunds will be issued to the original payment method. Please allow 5 to 10 business days for your refund to be completed.
Contact Us
If you have any questions or need further assistance, please contact our Customer Service team at info@rudixjewellery.com. We are here to help you.
For more information about our store and location in Hamilton, Ontario, please visit our homepage.
- Premium Craftsmanship: Our gold chains are meticulously crafted, offering superior durability and a flawless finish.
- Luxurious Design: Each chain is designed to exude sophistication and elegance, perfect for any occasion.
- Timeless Appeal: Whether worn alone or with a pendant, our gold chains stand out with their classic, yet modern look.
- Ethically Sourced Gold: We use high-quality, responsibly sourced gold to create pieces that are as meaningful as they are beautiful.
- Customizable Options: Available in multiple karats and lengths, our chains are tailored to your personal style and preferences.
Why From Rudix
At Rudix, we believe in crafting gold chains that reflect elegance, strength, and timeless beauty. Here’s why you should choose Rudix:
When you choose Rudix, you choose a piece that’s built to last and designed to shine.
- Free Shipping to Canada and the U.S.
We are pleased to offer free standard shipping on all orders within Canada and the U.S. Shipping times may vary depending on the destination and shipping method selected. Please note that customs, duties, and taxes may apply to international orders, and the customer is responsible for any associated fees.
