Frequently Asked Questions (FAQs)

1. What types of jewelry do you specialize in?

We specialize in engagement and wedding jewelry, including engagement rings, bridal sets, wedding rings, men's wedding bands, anniversary rings, and eternity rings. We also offer a wide range of other jewelry items like earrings, necklaces, bracelets, and gemstone jewelry.

2. Can I design custom jewelry with you?

Yes, we offer custom design services. You can work with our artisans to create a unique piece of jewelry. Our ring builder service is particularly popular for crafting custom engagement and wedding rings.

3. Do you offer diamonds and other gemstones?

Absolutely. We have a selection of natural and lab-grown diamonds, moissanites, and other gemstones. You can choose from these for your custom pieces or select from our pre-made diamond and gemstone jewelry.

4. What repair and maintenance services do you provide?

Our services include jewelry repair, watch repair and battery replacement, ring sizing, rhodium plating, engraving, and restringing.

5. Where is Rudix Jewellery located?

We are located at 1595 Upper James St., Hamilton, Ontario.

6. How can I contact you for inquiries or services?

You can contact us at (905) 318-3456 or email us at info@rudixjewellery.com. We also welcome you to visit our store for a free in-store consultation.

7. Do you ensure ethical sourcing for your jewelry?

Yes, we are committed to ethical and responsible sourcing for all our jewelry items. As a family-owned business, we prioritize the ethical aspects of our sourcing practices.

8. Can I shop online, and what currency options are available?

Yes, you can shop online through our website. We offer various currency options for international customers, making it convenient for you to purchase from anywhere in the world.

9. Do you offer any guarantees or warranties on your jewelry?

All of our jewelry comes with a standard warranty that covers manufacturing defects. This warranty does not cover damage caused by accidents, improper care, or normal wear and tear. We stand behind the quality of our products and are committed to ensuring the satisfaction of our customers. For more detailed information about our warranty policy, please contact us directly.

10. What makes Rudix Jewellery unique?

Our commitment to quality, customer service, and competitive pricing sets us apart. We are a family-owned business with a passion for crafting exquisite jewelry and providing top-notch services to our clients.